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There is an expensive item that once it has been shipped, if it is canceled before it reaches the buyer, the store gives a refund, but it does not have to be returned. Knowing this policy, can it be ordered L’chatchila – planning to cancel the order once it is shipped and keeping the item and the refund?

This may not be done.   Sources: איסור גניבת דעת קיים גם בגוי, וכיון שודאי אין ברצונו של המוכר שיקנו ממנו ויבקשו החזר, הרי זה גניבת דעת. ראה שו"ע חושן…

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